Contractor Responsibilities: A Homeowner’s Quick Guide
When you sign a contract for a conservatory, extension or any home build, the contractor’s job is more than just showing up with a toolbox. They are legally bound to do a lot of things that keep the project on track, safe and within budget. Knowing those duties helps you stay in control and avoid nasty surprises.
Core Duties Every Contractor Must Deliver
First off, a contractor has to provide a clear, written agreement. That paper should list the scope of work, timeline, payment schedule and what happens if things go wrong. If any detail is missing, ask for it before you pay the first instalment.
Second, they must secure the right permissions. In the UK that means planning permission where required, building regulations approvals and any neighbour consents. Skipping this step can halt your project and cost you extra.
Third, health and safety is non‑negotiable. The contractor must assess risks, use qualified tradespeople and make sure the site is secure for anyone passing by. Look for evidence of risk assessments and proper insurance – it’s a good sign they take safety seriously.
Fourth, quality matters. Contractors should follow industry standards for materials and workmanship. That includes using approved bricks, timber, glazing and making sure foundations are level. If you’re unsure, ask for product data sheets or references from past jobs.
Lastly, communication is a duty too. You deserve regular updates, clear explanations of any changes, and prompt answers to your questions. A contractor who disappears after the first week is not meeting this responsibility.
How to Keep Contractors Accountable
Keep a simple project diary. Jot down dates, what was done, and any concerns. When you notice a delay or a quality issue, raise it straight away in writing. This creates a paper trail that can be useful if disputes arise.
Use milestone payments instead of paying everything up front. Pay a small amount when each stage (groundwork, frame, finishing) is completed and signed off. This motivates the contractor to stay on schedule and meet the agreed standards.
If the contractor needs to change something, ask for a written variation. The document should explain why the change is needed, the extra cost and how it affects the timeline. Never rely on verbal agreements.
Know your rights under the UK Consumer Rights Act and the Housing Grants, Construction and Regeneration Act. These laws give you the power to withhold payment for unfinished work, claim for poor quality and even terminate the contract if the breach is serious.
Finally, don’t be afraid to bring in an independent inspector if you suspect problems. A fresh set of eyes can catch issues early and save you money before they become big headaches.
Understanding contractor responsibilities turns a confusing building project into a partnership you can manage. Stay involved, ask the right questions and keep records – you’ll end up with a conservatory or extension that lives up to your expectations and the law.
